Returns & Exchanges
At MCHOSE, we stand behind the quality of our high-performance peripherals and offer a 30-day return window for all products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution or full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your MCHOSE device in its original packaging, including all cables, manuals, and accessories to ensure eligibility for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing